Frequently Asked Questions (FAQs)

What products does GameOnJa sell?

We offer a wide range of gaming accessories, including controllers, headsets, keyboards, mice, and other essential gear for casual and competitive gamers.

How do I place an order?

Browse our store, select the items you want, add them to your cart, and complete the checkout process. You’ll receive a confirmation email after your purchase.

What payment methods do you accept?

We accept secure online payments through major credit and debit cards, and other payment options available at checkout.

How long does shipping take?

Shipping times vary by location and supplier. Most orders are processed within 1–3 business days, with delivery typically taking 5–14 business days.

Will I receive a tracking number?

Yes! Once your order is shipped, a tracking number will be emailed to you so you can follow your package.

Can I cancel or change my order?

Contact us as soon as possible if you need to cancel or modify an order. Once it’s processed or shipped, changes may no longer be possible.

What is your return policy?

You can request a return within 14 days of receiving your order. Please review our Returns & Refunds Policy for full instructions.

Are opened gaming products returnable?

For safety and hygiene reasons, opened or used items are not eligible for return unless they arrive damaged or defective.

Do you offer exchanges?

Exchanges are available only for items that arrive damaged or defective. Contact us within 48 hours of delivery with photos of the issue.

How can I contact GameOnJa?

If you have questions or need support, reach out anytime:

Email: LynnMelvlille@yahoo.com