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We want you to be fully satisfied with your purchase from GameOnJa. If you are not happy with your order, you may request a return or refund under the conditions below.

Return Window

  • You have 14 days from the date you receive your order to request a return

Eligibility for Returns

To qualify for a return:

  • The item must be unused, in the same condition, and in its original packaging

  • Proof of purchase (order number or receipt) is required

Note: Some products may ship directly from our suppliers. Processing times may vary depending on the product and your location.

Non-Returnable Items

The following items cannot be returned:

  • Opened or used gaming accessories (for safety & hygiene reasons)

  • Items marked as final sale

  • Gift cards

  • Personalized or custom-made items

  • Items damaged due to misuse or improper handling

Return Shipping

  • Customers are responsible for all return shipping costs

  • We recommend using a trackable shipping service

  • GameOnJa is not responsible for lost or delayed return shipments

  • Original shipping charges are non-refundable

How to Request a Return

  1. Contact us at LynnMelvlille@yahoo.com within 14 days of receiving your order

  2. Provide your order number and reason for return

  3. Once approved, we will provide instructions and the return address

Returns sent without prior approval may not be accepted.

Refunds

  • After we receive and inspect your return, we will notify you of approval or rejection

  • Approved refunds will be issued to your original payment method

  • Please allow 5–15 business days for the refund to appear, depending on your bank or payment provider

Exchanges

  • Exchanges are only available for items that arrive damaged or defective

  • Contact us within 48 hours of delivery and provide clear photos of the issue

Important Notice

Processing and return times may vary depending on suppliers. GameOnJa is not responsible for delays caused by shipping carriers, customs, or other external factors.

Contact Us

If you have any questions about our Returns & Refunds policy, contact us:

Email: LynnMelvlille@yahoo.com